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    DogsAndPuppies Privacy Service

     

    Please note that we no longer display sellers telephone numbers, whether private or shared with a trade entity, on adverts on dogsandpuppies.co.uk. Instead we allocate a temporary personal number to each advert which connects callers to the seller. The intention is to prevent private numbers from being published on the web for the whole world to see. This in turn helps to avoid unwanted telephone calls from canvassers and scammers.

    Dogsandpuppies.co.uk allows you to buy and sell for free and in order to maintain the website we make a small amount from calls to cover our hosting and staffing costs. 

    Call charges for privacy numbers are 50p per minute from a BT landline, and you will be charged a minimum of one minute on dialling this number.  After that all calls are charged on a per second basis at the standard DP rate of 50 pence per minute at all times. Per second billing only applies on calls to a PNS Number where your mobile network operator supports this.

    Rates on other price plans and from other service providers, including mobile service providers, may vary. Mobile service providers are obliged to make their call charges available and we encourage you to find out what they are.

    What is the Privacy Number Service (PNS) and how does it work?

    The PNS is a service to keep your personal details, in this case your phone number, hidden from other users of the website. This is done so that no one can abuse the information held on our system for other than contacting you concerning your advert. We replace your phone numbers with our own 070 number, which when a user calls, redirects them to the phone numbers you entered while placing an advert.

    How much does using the service cost ?

    The PNS is free to all our private advertisers. At Dogsandpuppies we allow some private adverts free of charge, in order to continue to do so we make a small amount of revenue from the 070 service that we now offer. This has also been universally welcomed for the privacy that it now offers our private advertisers. 

    People calling a PNS Number from a standard BT home or business phone are charged at the rate of 50 pence per minute when dialed from a BT land line. You will be charged a minimum of one minute on dialling this number. Calls are billed per second only when supported by your network operator.

    The cost of calling a PNS Number from mobile phone networks will vary depending on the mobile operator the call is being made through. If in doubt, callers are encouraged to confirm with their mobile operator the charge for calling a PNS Number (PNS Numbers are those with the prefix 070). Mobile operators are obliged to make their call charges readily available to their customers. Per second billing only applies on calls to a PNS Number where your mobile network operator supports this.

    What other advantages does the service offer?

    When a 070 number is called the service will hunt up to 2 different numbers to connect you to the advertiser. If the item is no longer available a recorded message will tell you immediately to save your time and effort. You will be charged the minimum rate for this call. 

    I don’t want a PNS number on my advert, can it be removed?

    No, at DogsandPuppies we allow you to place certain private adverts free of charge, in order to continue to do so we need to make a small amount of revenue from the PNS service, we do this via the 070 numbers. The PNS service has been universally welcomed by our private advertisers for the benefits that it offers.

    Customer Service Contact

    Should you have a concern or query regarding the PNS you can contact our customer service team on 01646 680733. Calls are charged at 6.4 pence per minute when dialed from a fixed BT landline. Where a particular complaint is up held all call charges will be refunded in full.

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